Cancellation & refunds

IKOK provides software memberships and related services. The 1 man show membership is $39.99 per month for one user. Other plan prices are discussed with our team. Paid monthly memberships renew each month until canceled.

Before accepting a plan, review your price, renewal date, included services and the terms presented for your membership. A separate existing written agreement continues to govern any different terms already agreed with you.

Setup, custom work, optional services, usage and payment-provider charges may have separate terms. Ask our team to confirm the terms that apply to the services you are considering. A website inquiry or demonstration request does not authorize billing.

To stop the next renewal, submit a billing support request before your next renewal date and say that you want to cancel. You can also use a cancellation method expressly provided in your membership agreement.

Cancellation stops future monthly renewals. Your account remains accessible through the end of the current paid monthly billing period. For example, if you cancel the day after paying, you can continue using the account until that paid billing period ends. This means your billing period, not necessarily the last day of a calendar month.

We may verify that you are authorized to cancel the account and will confirm the effective date. A form receipt confirms that we received the request for review; it is not a confirmation that the account has already been changed.

If you need help with cancellation or believe a charge is incorrect, send a billing support request.

Include your account email, business name and enough detail to identify the membership or charge, such as an invoice reference and date. Do not include a full card number, bank credentials or password.

If you send a request through the support form, receipt confirms that the request was submitted. Our team may need to verify account authority and will confirm the outcome; the receipt itself is not a refund approval or cancellation confirmation.

Membership payments are non-refundable, including unused days remaining after cancellation, except where a refund is required by law. Continued access through the paid monthly billing period is provided instead of a prorated refund.

This policy does not limit mandatory legal rights or override a separate existing written agreement. If you believe a payment was incorrect or unauthorized, contact us so we can review it.

IKOK membership charges are distinct from invoices or payments between a service business using IKOK and its customers. For a contractor’s charge, contact that business. We can help identify the relevant account or request channel where appropriate.

Applying for HVAC365 does not activate a membership or authorize a charge. For approved businesses, the membership period and scope are confirmed before enrollment.

Ending a grant does not create retroactive membership fees or automatically enroll you in a paid plan. Any separately agreed optional services or provider charges remain subject to their disclosed terms. See the program details and participation terms.

For questions about a proposed plan, talk to our team before accepting it. For an existing membership or charge, use billing support.