Privacy Policy

IKOK.IO is operated by O&C GLOBAL SERVICES LLC, a Florida limited liability company. This policy explains information handling for the IKOK website, inquiries, applications, business workspaces, the IKOK Field mobile app, and related services.

Business information entered into an IKOK workspace is also subject to the customer’s service agreement and instructions. When a service business uses IKOK to manage its customers or employees, that business decides how it uses those records. Its own privacy notices and responsibilities remain relevant.

• Contact and business details: your name, role, email, phone number, company name, website and service area.
• Business needs and estimates: team size, trade, current software, revenue and transaction ranges, customer-base estimates, repeat work, maintenance programs, priorities, requested features, integrations, migration needs, timing and referral source.
• Applications and correspondence: HVAC365 eligibility answers, participation acknowledgements, job-application information, messages and follow-up conversations.
• Choices and request records: the permissions and acknowledgements submitted with a request, its time and the information needed to process it.

Required fields are identified on each form. Business snapshot questions help us understand your needs and prepare a relevant conversation. Use estimates where requested. Please do not enter passwords, Social Security numbers, full payment-card or bank details, or private customer or employee records into an inquiry form.

The HVAC365 application does not collect your bank-account credentials. Any later payout-account connection takes place through the supported payment-provider process.

Our website uses browser storage to remember your analytics preference. If you allow optional analytics, we collect limited first-party article activity, such as the article, page path and whether a page view or inquiry conversion occurred. The analytics event payload does not include your form answers, a visitor identifier or a referring URL.

Optional analytics are off by default. Global Privacy Control and recognized Do Not Track signals also keep them off. You can change your choice through Cookies & analytics or Cookie settings in the footer. Changing a preference stops future optional collection; it does not by itself delete information already received.

Hosting, delivery and security services may process ordinary request information such as IP addresses, browser information and server logs to provide and protect the website. Necessary staff sign-in functions are separate from optional analytics.

We use information to answer inquiries, evaluate applications, prepare demonstrations, discuss setup and membership, provide requested services, manage authorized integrations, and maintain security and reliability. An application is reviewed by our team; submission is not an approval or enrollment.

Form submissions are stored in our inquiry records and routed to our team through Telegram and, when configured, email notifications. Hosting, database, communication and support providers help us operate these processes. Please consider the information you include in free-text answers.

We may disclose information where required by law, to investigate misuse, enforce agreements or protect people and the service. Links to external websites and services are governed by their own information practices.

Permission to discuss an inquiry is separate from permission for ongoing promotional messages. Where you separately request product or marketing updates, you can ask us to stop them. Service and security communications may still be needed for an active account.

Authorized integrations, including QuickBooks where enabled, can involve company, customer, invoice, payment, job and other operational records needed for the connected features. We process connected business data to provide the functionality requested by the account holder, subject to the applicable agreement and permissions.

If your information was entered by a service business using IKOK, contact that business about its records and choices. You can also contact us for help identifying the appropriate request channel. We may need the business’s instructions or authority before changing workspace records.

IKOK Field is a mobile companion for existing IKOK business accounts. Information is associated with your business account and assigned permissions. Available features depend on your business’s configuration and your access.

We process account and sign-in information to provide and protect access. The iOS app uses secure device storage for session and company information. If you choose remembered sign-in, it remembers your company code and email; that feature does not save your password.

When you create or update business records, we process the information you submit, including customer and contact details, service and billing addresses, properties, jobs, schedules, equipment, checklists, notes, documents, signatures, invoices and expense records. Communication features process recipients, message contents and delivery records. These records may be accessible to authorized members of your business.

With permission, you can use the camera or photo library to attach media to business records. Uploaded files are stored with the relevant records. You can change device permissions in Settings; declining a permission can limit the feature that uses it.

When you use an available voice-note feature, audio is sent through IKOK to its configured speech-processing service for transcription. Text saved as a note becomes part of the relevant business record. Voice workflows also send transcripts and relevant business context to the configured service that prepares proposed actions. Spoken responses use a speech-synthesis service. Voice-processing services receive the content needed for these features.

Conversation transcripts and draft-action history can be saved before you confirm creation of a job, quote or invoice. Canceling or expiring a voice conversation does not itself delete that history. Technical logs can also include limited text from generated spoken responses.

Foreground location assistance compares your position with a scheduled service location to suggest an arrival action. Confirming arrival saves the job or assessment status and time, associated with its service address. The current iOS app does not run continuous background geofencing. Address autocomplete sends typed search text to Google Places. Google processes request information such as search parameters, IP address and request status for its documented service, security and improvement purposes. External navigation uses the selected map service. See Google Maps Platform’s data practices and Google’s Privacy Policy.

Customer invoice payments are separate from buying an IKOK software subscription. Where card payments are enabled, Stripe’s native payment components process payment details. IKOK stores transaction information such as amount, status, invoice or customer reference, and applicable masked payment-method details. Stripe also processes device and component-interaction information for payment functionality, fraud prevention and analytics. See Stripe’s mobile SDK privacy details.

When notifications are enabled, IKOK registers a device token with your account and processes the device platform, app version and registration activity. The iOS notification path uses Expo and Apple notification services to deliver notifications.

IKOK and its providers process technical request and diagnostic information to operate, support and secure the service. Account sign-in and feature activity also support product-usage reporting. Optional website analytics choices described above apply to the website; they do not disable the account records and technical processing needed for mobile features.

IKOK does not use app data for advertising or share it with data brokers. Service providers receive information needed for the features used, including hosting, file storage, communication, notifications, address search, payments and available voice processing. Their processing also follows their applicable service terms and privacy information.

We retain information according to the purpose for which it was collected, the ongoing relationship, security needs and applicable legal or recordkeeping obligations. Inquiry records, correspondence, operational records and backups may have different retention needs.

These provisions also apply to mobile records. Uninstalling the app does not delete business records or other information already stored by IKOK or its service providers. Requests concerning a business’s records may require coordination with that business and verification of your authority.

We use safeguards designed to protect information and limit access to people and providers who need it for their work. No method of transmission or storage can be guaranteed completely secure. You can contact us about information we hold or a deletion request; applicable exceptions and verification requirements may affect the response.

To delete an IKOK Field sign-in account and associated personal data, follow our account deletion request steps. You do not need to sign in to send a request.

You can ask about our practices or request access, correction or deletion of information concerning you. The rights available and any exceptions depend on the laws that apply to your request. We may ask for information reasonably needed to verify identity or authority, and explain the next steps.

Use our privacy request form. It does not require the sales questionnaire. Include only enough information to identify the request; please do not send identity documents, passwords or account numbers in the initial message.

We may update this policy as our practices or services change. The date above identifies the latest version.